Pharma ERP
Modern, user-friendly web application tailored to the unique needs of pharmacies, enabling more efficient management of patient care and productive pharmacy operations.
Category
Web Application UX/UI Design
Industry
Healthcare & Pharma
Role
Head of UX Design
Date
2014-2018
Client
Confidential due to NDA
To comply with confidentiality agreements, the designs shown as well as the name of the products are a reinterpretation of the originals reduced to portfolio purposes.
Project Scope
This UX/UI design project involved a comprehensive redesign of a pharmacy ERP system intended to serve 98% of pharmacies in Portugal, accommodating around 12,000 daily users. The focus was on improving usability, simplifying workflows, and delivering a modern, responsive design suitable for both desktop and mobile devices.
The original system was simplified with an emphasis on usability with a clean, intuitive interface, reducing cognitive load and enabling users to complete tasks more efficiently. This resulted in smoother pharmacy operations and enhanced patient care.
The responsive design ensures pharmacists can seamlessly access the system across devices, improving workflow flexibility.
Main Challenges
Besides from the complexity and extensiveness of the business logic of the current application, here are the main challenges we had to face during the design of the new platform.
Multiple interaction methods
Make a usable application suitable for every kind of device and type of interaction:
Desktop touchscreen monitors (Mid range touch interaction)
Keyboard and Mouse
Tablets (Short range touch interaction)
Different types of users
The new app had to be used seamlessly by all the different profiles and roles of users in the pharmacy:
- Pharmacy Managers
Interested in the change if it brings value to the business, improving productivity and keeping the employees happy. - Senior Technicians without pharmaceutical education but huge experience background with the original platform. They are reluctant to changes to their processes and to the tools they are used to control.
- Young Trainees starting their careers after graduation.The tool should help close the gap created by the lack of experience and not being an additional barrier.
Mobility within the Pharmacy space
The users needed to access the system across devices to improve the workflow flexibility.
- Pharmacy Counter (Front Desk)
This is the main interaction point with customers. Here, pharmacists or assistants use desktop computers to access prescriptions, process transactions, check patient records, and provide medication-related advice. - Back Office (Back of the Pharmacy / Dispensary Area)
This area is dedicated to internal operations. Staff use computers to manage inventory, track medication orders, process deliveries, and handle logistics such as reordering stock or managing returns. - Mobile Work Areas (Tablet Use)
In some pharmacies, tablets are used in various parts of the store for flexible tasks such as:
– Stock checking directly in the aisles or storage rooms
– Guiding customers through self-service consultations
– Conducting quick prescription lookups or capturing electronic signatures
Key UX/UI Design Features
- Patient Clinical Follow-up, via dashboard tracking vital data such as blood pressure.
- Streamlined management of customer interactions.
- Organized tracking and management of prescriptions.
- Efficient handling of customer orders.
- Logistics and Inventory Management (for managing stock, alerts, and suppliers)
- Integrated payment processing and invoicing features for best financial and invoice management:
